10.00AM to 5.00 PM

Complaints of contaminated water/ Quality of water

Complaints of failure of Pumping System

On any working day between 10 am to 5.00 PM at Cantonment Board Office.

Any working day at Cantonment Board Office between 10 am to 5 pm.

Immediately.

Intimation of applicant in case of deficiency in application form ( for connection)

Within fortnight

Depositing prescribed fee in Cantonment Fund

On sanction of application.

Issue of sanction letter

Within two weeks from submission of receipt of deposits.

Within 2 weeks.

Within forty eight hours of complaint if there is failure of water supply.

Booking of water tanker of marriages / other functions subject to availability.

On first come first serve basis 2 to 15 days before the date of function.

• Water tankers are provided for marriages and other functions inside Cantonment area on payment. Consumers are advised to book their requirements 15 days in advance by application to the Cantonment Executive Office, Cantonment Board, Deolali.
• For Household/Marriage etc. - Rs. 150/- per trip
• For poor persons - Rs. 100/- per trip
• For commercial purpose - Rs. 500/- per trip

• Complaints regarding the quality of water are handled by the Water Supply staff under the control of the Water Supply Engineer. Citizens are advised to call on 2491206 for lodging complaint relating to contamination of water or for any deficiency in the quality of water.

• Consumers have to apply on prescribed proforma available free of cost with the Water supply section.

• The consumer will be informed about deficiencies in the application within one week from the receipt of the application.
• After receipt of complete documents, examination of feasibility and other necessary formalities (viz clearance of dues, NOC from building owner), the consumer will be informed regarding sanction / refusal within two weeks.                         

1. Citizens should not install online booster pumps/appliances.

2. Citizens should replace old, corroded, rusted or leaking service lines linked with Cantonment Board main distribution lines.

3. Service pipes should be laid away from GI’s and Sewer lines to avoid contamination of water.

4. The overhead tanks should be in proper usable condition.

5. The underground/overhead tanks should have proper ball cocks/valves to avoid wastage of water to avoid wastage of water through overflow.

6. Underground tanks/overhead tanks should be cleaned periodically.

7. Filtered water should not be used for: -

Washing of animals or vehicles or for any trade, manufacture or business or business or fountains, swimming pools etc.

Construction/repair work of any kind.

Gardening / farming / irrigation or washing streets etc.

8. Citizens should switch to smaller cistern of 4 to 10 litres capacity. These are easily available in the market.

9. The leaking bib cocks/stop cocks be got replaced to avoid wastage of water.

10. Citizens should desist from taking a shower. It consumes three times of water more than a bucket and mug bath.

11. Any leakage/damage of filtered water supply lines should be reported to Cantonment Board.