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CITIZEN’S CHARTER CANTONMENT BOARD
DEOLALI. ESTD. 1869
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Commercial |
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Issue of water bills
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Quarterly
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| Issue of duplicate bills |
On request
against payment (same day) |
Complaints made
on personal visit regarding billing will be sorted out |
Within two weeks |
Final reply to the consumer
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Within 15 days. |
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B. Complaints |
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| Complaints /
enquiries will be attended personally by Meter Reader |
Every day between
11AM to 1 PM |
| Attending to complaints by S.E. |
Every day
between 3PM to 4PM |
| Redressal of
grievances of consumers by Executive Officer |
Between 11AM
to 12 AM on all working days subject
to availability of C.E.O. |
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| C. Miscellaneous |
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| Disconnection
of water supply - on request of the consumer |
within 15 days
of the receipt of the application. |
| Issue of current
bill |
within 07 days
from application. |
| Issue of disconnection
letter |
on the day of
disconnection of supply |
| Refund of Security
Deposit |
within 15 days
from the production of Original deposit receipt with application. |
Restoration of water supply
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within 03
days after clearance of outstanding dues and payment of restoration
charges. |
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Citizens may contact the Water
Supply Engineer for complaints of low water pressure, leakages
and defect in distribution lines. |
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| Redressal
of Grievances |
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| Discrepancies in
rates/amount |
Water Supply
clerk, Cantonment Board |
| Delay in delivery/receipt
of bills |
Water Supply
clerk, Cantonment Board. |
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| Any
other complaints/grievances be made to CEO, by personal appointment
between 11AM to 12 AM on any working day subject to availability
of C.E.O. |
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| Complaints of
billing |
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In case of excessive billing/under billing/wrong billing,
a complaint alongwith copy of water bill should be sent
to the Executive Officer.
Consumers can meet officers of Water Supply between 11AM
to 1PM every day.
The bills will be checked and rectified, if required,
within one/two weeks.
In case there are arrears of water bills and consumer
is unable to pay in lump sum, he may request for payment
on installments. However surcharge will be levied on balance
amount @ 2% pm. |
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Jurisdiction |
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Saubhagya Nagar, Central Railway
at Sansari gaon, Darna River - Bhagur village, South Air Force, Barnes
School, Army Range Area, Wadner Dumala Shivar, Cantonment
Naka No.4, Saubhagya Nagar, Lam Road Cantt. Naka No. 6. |
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